At 216phlove, your personal data is treated with the highest level of care and confidentiality. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have over your data under Philippine law.
Summary: 216phlove collects personal data to operate your account, process payments, comply with PAGCOR and AMLC regulations, and improve our services. We do not sell your data. You have full rights over your personal information under the Philippine Data Privacy Act of 2012. By using 216phlove, you consent to the practices described in this Privacy Policy.
216phlove ("we," "us," "our," or "the Company") operates the online gaming platform accessible at https://216phlove.one, including all associated subdomains, mobile interfaces, and services (collectively, the "Platform"). 216phlove is the data controller responsible for the personal data of users ("you," "your," or "Player") collected through the Platform.
216phlove operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the laws of the Republic of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.
For all data privacy matters, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 14 of this Policy.
When you create a 216phlove account, we collect the following information:
To comply with PAGCOR licensing requirements and Philippine anti-money laundering laws, we collect:
We collect transaction records including deposit amounts, withdrawal requests, payment method identifiers (e.g., GCash mobile number, bank account last four digits), and transaction timestamps. We do not store full payment card numbers or full bank account numbers on our servers.
We collect records of your gaming activity on the Platform, including games played, bets placed, amounts wagered, winnings and losses, session durations, and responsible gaming tool usage (e.g., deposit limits set, self-exclusion requests).
We automatically collect certain technical data when you access the Platform, including:
We retain records of communications between you and 216phlove customer support, including live chat transcripts, email correspondence, and support ticket records.
216phlove collects personal data through the following means:
216phlove uses your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, 216phlove processes your personal data on the following legal bases:
216phlove shares personal data with trusted third-party service providers who assist in operating the Platform, including payment processors, identity verification providers, cloud hosting providers, customer support platforms, and analytics services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
216phlove will disclose personal data to PAGCOR, the AMLC, the National Privacy Commission (NPC), law enforcement agencies, and other government bodies where required or permitted by Philippine law. This includes mandatory reporting of suspicious transactions under the AMLA and disclosure in response to valid legal process.
216phlove does not sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing or commercial purposes. Any data sharing is limited to what is necessary for the purposes described in this Policy.
In the event of a merger, acquisition, restructuring, or sale of all or part of 216phlove's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect, to the extent required by the DPA.
Cookies are small text files placed on your device when you visit the 216phlove Platform. We also use similar technologies such as web beacons, pixel tags, and local storage objects. These technologies help us operate the Platform, remember your preferences, and understand how you interact with our services.
You can manage your cookie preferences through the cookie consent banner displayed when you first visit the Platform, or through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. Withdrawing consent for analytics or marketing cookies will not affect your ability to play games or manage your account.
216phlove retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:
When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 216phlove will securely delete or anonymize the data.
216phlove implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:
Important: While 216phlove takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your 216phlove login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 216phlove:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified data subject requests within thirty (30) days, as required by the DPA. We may need to verify your identity before processing your request.
The 216phlove Platform is strictly intended for individuals aged 21 years and above, in accordance with PAGCOR regulations governing online gambling in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, forfeit any balances in accordance with our Terms and Conditions, and securely delete the personal data collected. If you believe a minor has registered on the Platform, please contact our support team immediately.
216phlove primarily stores and processes personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international payment processors.
Where such transfers occur, 216phlove ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under the Philippine DPA. By using the 216phlove Platform, you consent to such transfers where they are necessary for the provision of our services.
216phlove reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy indicates when it was most recently revised. We encourage you to review this Policy periodically. Your continued use of the 216phlove Platform after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 216phlove, please contact our Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated. Information on how to file a complaint with the NPC is available on the NPC's official website.
Your privacy is protected every step of the way. Join thousands of Filipino players who trust 216phlove for a safe, fair, and exciting online gaming experience — backed by PAGCOR oversight and RA 10173 compliance.